Warranty information
Coverage terms, exclusions, and the claim process for GPNVGs night vision devices.
Coverage Terms
GPNVGs provides a Limited Lifetime Warranty on all built, GPNVGs-branded night vision devices assembled after June 1, 2026. Covered products are guaranteed to be free from manufacturing defects in material and workmanship under normal use. This warranty applies only to GPNVGs-branded built systems and assembly workmanship purchased directly from GPNVGs.
If a covered defect arises during the warranty period, GPNVGs will, at its sole discretion, repair the product using new or refurbished parts, replace it with the same or a comparable product, or provide an alternative remedy deemed appropriate by GPNVGs.
Coverage begins on the original date of purchase. The warranty is transferable with permission from GPNVGs via email, provided the product remains within the scope of these terms and has not been altered by any other company.
What's Covered
Housing & assembly: Built systems, assembly workmanship, and related components carry a Limited Lifetime Warranty against defects in manufacturing and workmanship under normal use.
Image intensifier tubes: Image intensifier tubes sold by GPNVGs are warranted against manufacturing defects in material and workmanship for ten (10) years from the original date of purchase unless otherwise specified. Tube blemishes, spots, peppering, or cosmetic characteristics that fall within industry or manufacturer specifications are not considered defects and are not covered.
L3Harris factory-built units: L3Harris factory-built units include a ten (10) year warranty from the original date of purchase and are guaranteed to be free from manufacturer defects in materials and workmanship under normal use.
Accessories & miscellaneous products: Unless otherwise stated, standalone accessories and miscellaneous products are covered against manufacturing defects for the duration of the original manufacturer’s warranty period. Repair or replacement of a covered defect, at GPNVGs’ sole discretion, is the full extent of GPNVGs’ liability and the customer’s sole and exclusive remedy.
Not Covered
This warranty does not cover:
- Normal wear and tear
- Cosmetic damage that does not affect functionality, including scratches, dents, finish wear, or discoloration from use
- Damage caused by misuse, abuse, negligence, improper storage, improper maintenance, or unauthorized modifications
- Damage caused by accidents, impact, water intrusion, fire, theft, or natural disasters
- Damage resulting from improper battery use, corrosion, or leaking batteries
- Products disassembled, altered, modified, or repaired by anyone other than GPNVGs or an authorized service provider with written permission
- Devices with removed, altered, defaced, or unreadable serial numbers
- Damage caused by unauthorized accessories or improper mounting
- Consumable items and expendable components
- Any condition caused by external variables outside the product’s intended operating conditions
- Image intensifier tube defects or failures outside the original manufacturer warranty period
GPNVGs reserves the right to determine whether a product issue is covered under warranty.
Warranty Claims
To start a warranty claim, contact us at (816) 680-2399 or sales@gpnvgs.com with:
- Original proof of purchase
- Product serial number
- A description of the issue
- Photos or videos of the defect, if requested
A Return Merchandise Authorization (RMA) is required before sending any product in for service. Products returned without prior authorization may be refused.
Customers are responsible for shipping products to GPNVGs unless otherwise specified. GPNVGs covers return shipping for approved warranty repairs within the United States.
Customer-Supplied Parts
GPNVGs does not warranty customer-supplied parts, components, or equipment sent in for assembly, modification, or integration services. Responsibility for the quality, functionality, compatibility, and condition of customer-supplied parts rests solely with the customer and the original manufacturer or supplier.
Devices assembled by our team are guaranteed to be properly constructed, torqued, cleaned, assembled, and purged to industry standards and our internal quality control procedures. If an issue arises as a direct result of GPNVGs assembly workmanship, we will correct it at no cost to you. For verified assembly-related defects, we also provide a prepaid return shipping label within the United States.
When the Warranty Is Void
This warranty is void if:
- The product has been intentionally modified or misused
- Repairs are attempted by unauthorized parties
- The serial number has been removed or altered
- The product is used outside of its intended operational parameters
- Damage results from neglect, abuse, or improper care
Limitation of Liability
GPNVGs shall not be held liable for any claims, losses, damages, expenses, or liabilities arising from the use, misuse, operation, or inability to use any product sold or serviced by GPNVGs. The customer assumes all responsibility and risk associated with the ownership, handling, and operation of the product.
GPNVGs’ sole obligation under this warranty is limited to the repair, replacement, or service of eligible products as expressly outlined in these terms. All obligations extend solely to the original purchaser; nothing in this warranty creates any obligation toward any third party.
To the fullest extent permitted by applicable law, the total liability of GPNVGs for any claim shall not exceed the original purchase price paid for the product. Under no circumstances shall GPNVGs be liable for indirect, incidental, special, punitive, or consequential damages, including loss of use, downtime, lost profits, lost revenue, or damage to other equipment, regardless of the legal theory.
Some states do not allow limitations on implied warranties or the exclusion of incidental or consequential damages, so certain limitations may not apply to you.
Night Vision Restrictions
In order to complete any online order of any night vision wear, you must fill out our ITAR Form in completion. Without the proper paperwork, your order will be denied.
RMA Request
Submit a Warranty Service Request
Tell us about your unit and the issue. A Return Merchandise Authorization (RMA) is required before sending any product in for service, so start here and we’ll respond with authorization and shipping instructions.
Step 1 of 3: Contact Information
Products returned without prior authorization may be refused. Once your request is reviewed, we’ll reply with your RMA number and where to ship the unit.